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Kännykät kiertoon : Kuinka kehittää matkapuhelinten kierrätystä Gigantissa
(2019)
Opinnäytetyön tavoitteena on kehittää matkapuhelinten kierrätystä ja tuottaa toimeksiantajana toimineen Gigantti Oy Ab:n käyttöön kehitysehdotuksia, joiden avulla asiakkaiden matkapuhelinten kierrätystä olisi mahdollista tehostaa nykyisestä...
The aim of the thesis was to develop the recycling of mobile phones and to create development proposals for Gigantti Oy Ab, which has acted as the client, to improve the recycling of customers’ mobile phones. The aim was to thus allow a higher recycling rate and, on the other hand, enable a more efficient circulation of materials in accordance with the principles of the circular economy. The development process was based on the concept of the competence tree, which created an understanding of the company's strengths and resources that could be utilized to develop mobile phone recycling. The mapping of the client’s strengths and the creation of development suggestions were carried out in a workshop together with the client, drawing on the understanding of the knowledge base and the study. The thesis discusses previous research on mobile phone recycling and the principles and appearance of the circular economy. In addition to these, the thesis discusses the principles of service business, value creation and customer utilization in service development, the utilization of customer knowledge and customer satisfaction in business development and their potential to achieve a business advantage. The study utilized theme interviews to gain further understanding of the subject. Themes created on the basis of the previous research on mobile phone recycling were used in the preparation of topics for theme interviews. In addition, the themes of the theme interview created their own themes, which were used in creating development proposals. As a result of the thesis, five development proposals were developed for Gigantti. First of all, it is important to focus on customer service and identify customer needs. Secondly, it is important to point out that Gigantti handles and recycles equipment safely and appropriately. Thirdly, through its strong visibility and marketing, Gigantti has the opportunity to make mobile phone recycling more widely known. Fourthly, the expertise in the sale of recycling services acquired other product sectors could be used. Fifth, it was considered important to tie the environmental values more to the sales values. In conclusion, development proposals, that were able to respond to the identified challenges, were created. In the future, it is important that the client utilizes the development proposals in order to be able to investigate their functionality in practice. The client has a lot of potential to respond to customers' wishes and develop their activities to meet the goals they set for recycling. The customer's extensive contact network also offers a great opportunity for further development and allows activities that support the circular economy. The understanding of the thesis also supports other actors in the field as they strive towards a circular economy....
The aim of the thesis was to develop the recycling of mobile phones and to create development proposals for Gigantti Oy Ab, which has acted as the client, to improve the recycling of customers’ mobile phones. The aim was to thus allow a higher recycling rate and, on the other hand, enable a more efficient circulation of materials in accordance with the principles of the circular economy. The development process was based on the concept of the competence tree, which created an understanding of the company's strengths and resources that could be utilized to develop mobile phone recycling. The mapping of the client’s strengths and the creation of development suggestions were carried out in a workshop together with the client, drawing on the understanding of the knowledge base and the study. The thesis discusses previous research on mobile phone recycling and the principles and appearance of the circular economy. In addition to these, the thesis discusses the principles of service business, value creation and customer utilization in service development, the utilization of customer knowledge and customer satisfaction in business development and their potential to achieve a business advantage. The study utilized theme interviews to gain further understanding of the subject. Themes created on the basis of the previous research on mobile phone recycling were used in the preparation of topics for theme interviews. In addition, the themes of the theme interview created their own themes, which were used in creating development proposals. As a result of the thesis, five development proposals were developed for Gigantti. First of all, it is important to focus on customer service and identify customer needs. Secondly, it is important to point out that Gigantti handles and recycles equipment safely and appropriately. Thirdly, through its strong visibility and marketing, Gigantti has the opportunity to make mobile phone recycling more widely known. Fourthly, the expertise in the sale of recycling services acquired other product sectors could be used. Fifth, it was considered important to tie the environmental values more to the sales values. In conclusion, development proposals, that were able to respond to the identified challenges, were created. In the future, it is important that the client utilizes the development proposals in order to be able to investigate their functionality in practice. The client has a lot of potential to respond to customers' wishes and develop their activities to meet the goals they set for recycling. The customer's extensive contact network also offers a great opportunity for further development and allows activities that support the circular economy. The understanding of the thesis also supports other actors in the field as they strive towards a circular economy....
